The next chapter begins! 🚀
The next chapter begins! 🚀
Following my last post, I am thrilled to share my new role as Managing Director OneBtoC at ENGIE.
It is a privilege to lead our BtoC business that is already the European leader in green power supply, supplying 20 million contracts with 142 TWh of power and gas across 6 countries.
Our ambition is clear, meaningful, and drives every aspect of our strategy:
➡️ Going further in customer experience by delivering outstanding service and being a trusted decarbonization partner.
➡️ Growing in green electricity by adapting our offers to new uses and making the sustainable choice simple and affordable.
➡️ Boosting our agility and competitiveness by accelerating our digital transformation.
With amazing people. Real impact is delivered by teams, and I am excited to lead and learn from our dedicated colleagues across Australia, Belgium, France, Italy, The Netherlands, and Romania. Their expertise is the engine of our success.
For me, leading BtoC means putting the customer at the absolute center of our mission. It is about making the energy transition a positive, affordable and simple reality for millions of residential customers and small businesses.
This new adventure would not be possible without the trust of Catherine Fiamma MacGregor and Edouard Neviaski — thank you for this incredible opportunity. I also want to extend a special thank you to my predecessor, Florence Fouquet, for her leadership and the strong foundation she has built.
Together with our BtoC teams and in close collaboration with our colleagues in BtoB and Energy Management, I am energized and ready to build the future of retail energy. Let's get to work! ✨
Biljana Kaitovic
